Introduction
Welcome to Michel Design Works®, your trusted destination for premium soap, hand soap, lotion, candles, napkins, and other elegantly crafted home and bath products. At michelsdesignworks.com, we take pride in offering beautifully designed items that bring art, fragrance, and functionality to your everyday life.
These Terms & Conditions govern your use of our website and outline the agreement between you, the user, and Michel Design Works® (“we,” “us,” or “our”). By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms. Your continued use of our services constitutes acceptance of these Terms & Conditions in their entirety.
We invite you to carefully review this document as it contains important information regarding your rights, obligations, and the limitations of our liability. If you do not agree with any part of these terms, please refrain from using our website.
1. Website Usage
1.1. Eligibility
To use michelsdesignworks.com, you must be at least 18 years of age or have the legal capacity to enter into a binding agreement under the laws of your jurisdiction. By accessing our website, you represent and warrant that you meet these eligibility requirements.
1.2. Account Creation
When creating an account on our website, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized access or use of your account.
1.3. Prohibited Activities
When using michelsdesignworks.com, you agree not to:
- Violate any applicable laws, regulations, or third-party rights
- Use the website for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to any portion of the website
- Interfere with or disrupt the operation of our website
- Upload or transmit viruses, malware, or other harmful code
- Scrape, data mine, or extract data from our website without our express written consent
- Misrepresent your identity or affiliation with any person or entity
- Use our website in any manner that could damage, disable, overburden, or impair its functionality
1.4. Intellectual Property
All content on michelsdesignworks.com, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Michel Design Works® or our content suppliers and is protected by United States and international copyright laws. The unauthorized use, reproduction, modification, distribution, or display of our intellectual property is strictly prohibited.
2. Products and Services
2.1. Product Information
We strive to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions, images, pricing, or other content on our website are accurate, complete, reliable, current, or error-free. In the event of a pricing error, we reserve the right to refuse or cancel orders.
2.2. Product Availability
All products displayed on our website are subject to availability. We reserve the right to discontinue any product or modify its design, specifications, or packaging at any time without notice.
2.3. Colors and Variations
We make every effort to display product colors and patterns as accurately as possible. However, we cannot guarantee that your computer or mobile device screen will display colors exactly as intended. Slight variations in color, texture, or design may occur between the products shown on our website and the actual products delivered.
2.4. Product Use and Safety
Our products are intended for use as described on our website and product packaging. Please read all labels, warnings, and directions before using any Michel Design Works® product. We are not responsible for any adverse reactions or injuries resulting from improper use, allergies, or sensitivities to ingredients in our products.
3. Orders and Purchases
3.1. Order Acceptance
Your placement of an order does not necessarily constitute our acceptance of that order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.
3.2. Pricing and Payment
All prices listed on michelsdesignworks.com are in US dollars unless otherwise specified. Prices do not include taxes, shipping, or handling fees, which will be added at checkout. We accept various payment methods as indicated on our website, and all payments must be made in full before order processing.
3.3. Order Confirmation
After placing an order, you will receive an email confirmation with your order details. This confirmation does not constitute acceptance of your order but acknowledges that we have received it. A separate notification will be sent once your order has been accepted and processed.
3.4. Shipping and Delivery
We ship to addresses within the United States and select international destinations. Shipping times, methods, and costs vary based on your location and the items ordered. While we make reasonable efforts to meet estimated delivery dates, we do not guarantee delivery times. We are not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, customs processing, or carrier delays.
3.5. International Orders
For international orders, you may be responsible for import duties, taxes, and customs clearance fees imposed by your country. These charges are not included in the purchase price and will be collected by the delivery carrier or customs office. Please check your country’s import regulations before placing an order.
4. Returns and Refunds
4.1. Return Policy
We want you to be completely satisfied with your Michel Design Works® purchase. If you are not satisfied with your order for any reason, you may return eligible items within 30 days of delivery, subject to the conditions outlined in our Return Policy.
4.2. Return Process
To initiate a return, please contact our customer service team at the email address or phone number provided on our website. Returns must include the original packaging and be in new, unused condition unless the item is defective.
4.3. Refunds
Upon receiving and inspecting your return, we will process your refund to the original payment method used for the purchase. Refunds typically take 7-10 business days to appear on your account statement, depending on your financial institution.
4.4. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability and may require additional payment or partial refund if the exchanged item differs in price.
4.5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will arrange for a replacement or refund at our discretion.
5. Privacy and Data Protection
5.1. Privacy Policy
Your privacy is important to us. Our Privacy Policy, available on our website, explains how we collect, use, disclose, and safeguard your personal information when you use michelsdesignworks.com. By using our website, you consent to the data practices described in our Privacy Policy.
5.2. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookie Policy.
5.3. Marketing Communications
When you create an account or make a purchase, you may have the opportunity to subscribe to our marketing communications. You can opt out of these communications at any time by following the unsubscribe instructions in our emails or contacting our customer service team.
6. User-Generated Content
6.1. Reviews and Feedback
When you submit reviews, comments, or other content to michelsdesignworks.com, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
6.2. Content Guidelines
User-generated content must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties. We reserve the right to remove or edit any content that we determine, in our sole discretion, violates these guidelines or our Terms & Conditions.
6.3. Accuracy and Truthfulness
You represent and warrant that any content you submit to our website is accurate, truthful, and does not violate any applicable laws, regulations, or third-party rights. You are solely responsible for the content you submit and its consequences.
7. Warranty and Disclaimer
7.1. Limited Warranty
We warrant that our products will be free from material defects at the time of delivery. This limited warranty is exclusive and in lieu of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
7.2. Disclaimer of Warranties
Except as expressly provided in these Terms & Conditions, michelsdesignworks.com and all products, content, and services offered through our website are provided on an “as is” and “as available” basis without any representations, warranties, or conditions of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, timely, secure, or error-free.
7.3. Limitation of Liability
To the maximum extent permitted by applicable law, Michel Design Works®, its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products, including but not limited to loss of profits, data, use, or goodwill.
8. Indemnification
You agree to indemnify, defend, and hold harmless Michel Design Works®, its affiliates, officers, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your violation of these Terms & Conditions.
9. Modifications to Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time, with or without notice. The most current version will be posted on our website with the effective date. Your continued use of michelsdesignworks.com after the posting of revised Terms & Conditions constitutes your acceptance of such changes.
10. Termination
We may, in our sole discretion, terminate or suspend your access to all or part of michelsdesignworks.com for any reason, including without limitation, breach of these Terms & Conditions. Upon termination, all provisions of these Terms & Conditions which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
11. Governing Law and Dispute Resolution
11.1. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the state where Michel Design Works® is headquartered, without giving effect to any principles of conflicts of law.
11.2. Dispute Resolution
Any dispute arising from or relating to these Terms & Conditions or your use of michelsdesignworks.com shall be resolved through binding arbitration conducted by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in our state of incorporation, and the arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
11.3. Small Claims Option
Notwithstanding the foregoing, either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.
11.4. Class Action Waiver
You agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis, and that you will not seek to have any dispute heard as a class action, consolidated action, or representative action.
12. Contact Information
If you have any questions or concerns about these Terms & Conditions or michelsdesignworks.com, please contact us at:
Michel Design Works®
Customer Service Department
Address: 3 Mad Anthony Lane, Savannah, GA
Email: [email protected]
13. Severability
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
14. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Return Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Michel Design Works® regarding your use of michelsdesignworks.com and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.
15. Waiver
Our failure to enforce any right or provision of these Terms & Conditions shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized representative of Michel Design Works®.
16. Force Majeure
We will not be liable for any delay or failure to perform any obligation under these Terms & Conditions where such delay or failure results from any cause beyond our reasonable control, including but not limited to natural disasters, pandemic, acts of government, labor disputes, or internet or telecommunications failures.
17. Assignment
You may not assign or transfer these Terms & Conditions, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms & Conditions without such consent will be null and void. We may assign or transfer these Terms & Conditions, at our sole discretion, without restriction.
Conclusion
Thank you for taking the time to read and understand our Terms & Conditions. At Michel Design Works®, we are committed to providing exceptional products and services while maintaining transparent and fair business practices. By using michelsdesignworks.com, you become part of our community of customers who appreciate artistry, quality, and attention to detail.
Your satisfaction is our priority, and we welcome your feedback to help us continually improve your experience with Michel Design Works®.
