Introduction
Welcome to Michel Design Works® (“we,” “us,” or “our”), your trusted source for premium soaps, hand soaps, lotions, candles, napkins, and other home and personal care products. At Michel Design Works®, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (michelsdesignworks.com), make purchases, or interact with us through other channels.
We understand that your privacy matters, and we have created this comprehensive policy to help you understand our practices and your rights regarding your personal information. Please take the time to read this Privacy Policy carefully to make informed decisions about sharing your information with us.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, mailing address, phone number
- Account Information: Username, password, account preferences
- Payment Information: Credit card details, billing address, payment history
- Order Information: Products purchased, order history, shipping details
- Communication Preferences: Marketing opt-ins, preferred contact methods
- Demographic Information: Age, gender, location (if voluntarily provided)
- User-Generated Content: Reviews, comments, survey responses, feedback
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, referring websites, search terms
- Location Information: General location based on IP address
- Cookies and Similar Technologies: Data collected through cookies, web beacons, pixels, and similar technologies
- Technical Information: Log data, error reports, analytics data
Information From Third Parties
We may receive information about you from third parties, such as:
- Social media platforms when you connect your account or interact with our social media pages
- Business partners, distributors, or retailers who sell our products
- Payment processors and shipping providers to fulfill your orders
- Marketing and analytics providers who help us understand customer preferences
How We Use Your Information
Michel Design Works® uses your personal information for various purposes to provide and improve our services, including:
To Provide Our Products and Services
- Processing and fulfilling your orders
- Managing your account and preferences
- Providing customer service and support
- Processing payments and preventing fraudulent transactions
- Shipping products and sending order confirmations
To Improve Our Offerings
- Developing new products and services
- Conducting market research and analysis
- Improving our website functionality and user experience
- Testing new features and analyzing their effectiveness
- Understanding customer preferences and shopping patterns
For Marketing and Communication
- Sending promotional emails about new products, special offers, or other information
- Providing personalized product recommendations
- Communicating about your account or orders
- Requesting feedback through surveys or reviews
- Sending catalogs or other marketing materials (with your consent)
For Legal and Operational Purposes
- Complying with legal obligations and responding to legal requests
- Enforcing our terms of service and protecting our rights
- Preventing, detecting, and investigating fraud or other illegal activities
- Maintaining the security of our website and operations
- Managing our business needs, such as data analysis, audits, and troubleshooting
Legal Basis for Processing (For EEA, UK, and Similar Jurisdictions)
For individuals in the European Economic Area (EEA), United Kingdom (UK), or jurisdictions with similar requirements, we process your personal information based on the following legal grounds:
- Contractual Necessity: To perform our contract with you when you purchase products or create an account
- Legitimate Interests: To pursue our legitimate business interests, such as improving our products and services, marketing, fraud prevention, and ensuring the security of our operations
- Consent: When you have given us specific consent to process your data for particular purposes
- Legal Obligation: To comply with legal requirements and obligations
- Vital Interests: In rare circumstances, to protect someone’s vital interests
Cookies and Similar Technologies
Michel Design Works® uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, checkout)
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Track your browsing habits to deliver targeted advertising
- Social Media Cookies: Enable social sharing and integration with social platforms
Cookie Management
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, accept cookies from specific websites, or delete cookies that have already been set. Please note that if you disable certain cookies, some features of our website may not function properly.
How We Share Your Information
Michel Design Works® may share your personal information with the following categories of recipients:
Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Shipping and fulfillment companies
- Customer support services
- Email and marketing platforms
- Data analytics providers
- Website hosting and maintenance providers
Business Partners
We may share information with business partners, such as:
- Retailers and distributors who sell our products
- Joint marketing partners for co-branded promotions
- Affiliates who promote our products
Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders or legal process
- Government requests
- Law enforcement investigations
- Protection against legal liability
- Safety emergencies
Corporate Transactions
In the event of a corporate transaction, such as a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
With Your Consent
We may share your information with other third parties when you have consented to such sharing.
Data Security
Protecting your personal information is a top priority for Michel Design Works®. We implement appropriate technical and organizational measures designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Secure server infrastructure with firewalls and intrusion detection
- Regular security assessments and vulnerability testing
- Limited access to personal information based on job requirements
- Employee training on data security and privacy practices
- Vendor security assessments for third-party service providers
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.
Data Retention
Michel Design Works® retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
When we no longer need your personal information, we will securely delete or anonymize it. If it is not possible to delete or anonymize your data (for example, because it has been stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
For All Users
- Access: Request information about the personal data we collect about you
- Correction: Request correction of inaccurate or incomplete information
- Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly
For EEA, UK, California, and Similar Jurisdictions
- Deletion: Request deletion of your personal information in certain circumstances
- Data Portability: Request a copy of your personal information in a structured, machine-readable format
- Restriction: Request restriction of processing of your personal information
- Objection: Object to processing of your personal information in certain circumstances
- Withdrawal of Consent: Withdraw consent previously given for the processing of your information
- Non-Discrimination: Not be discriminated against for exercising your privacy rights
California-Specific Rights
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights:
- Know/Access: Request categories and specific pieces of personal information collected, sources, business purposes, and third parties with whom information is shared
- Deletion: Request deletion of personal information (with exceptions)
- Opt-Out of Sale/Sharing: Direct us not to sell or share your personal information
- Limit Use of Sensitive Personal Information: Limit the use of sensitive personal information
- Correct: Request correction of inaccurate personal information
How to Exercise Your Rights
To exercise your privacy rights, please contact us using the information provided in the “Contact Us” section below. For security purposes, we may need to verify your identity before processing your request. We will respond to valid requests within the timeframes required by applicable law.
Children’s Privacy
The Michel Design Works® website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately so that we can remove such information.
International Data Transfers
Michel Design Works® is based in the United States, and your information may be transferred to, stored, or processed in the United States or other countries where our servers are located or our service providers operate. These countries may have data protection laws that differ from those in your country.
If we transfer personal information from the EEA, UK, or other regions with data protection laws to locations where such laws may not provide the same level of protection, we implement appropriate safeguards such as:
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules for transfers within our corporate group
- Derogations such as consent or contractual necessity
- Other lawful transfer mechanisms or certifications
By providing your personal information, you consent to such transfers in accordance with this Privacy Policy.
Third-Party Links and Services
Our website may contain links to third-party websites, services, social networks, or applications that are not operated by Michel Design Works®. When you click on these links, you will leave our website and be redirected to the third party’s site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties before providing any information to them.
Changes to This Privacy Policy
Michel Design Works® may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this Privacy Policy and take other appropriate steps to notify you, such as posting a notice on our website or sending you a notification if we have your contact information.
We encourage you to periodically review this Privacy Policy to stay informed about our data practices. Your continued use of our website or services after the posting of changes constitutes your acceptance of such changes.
Marketing Communication Preferences
Michel Design Works® offers various marketing communications about our products, promotions, and events. You can manage your marketing preferences in the following ways:
- Email Preferences: Click the “unsubscribe” link in any marketing email
- Account Settings: Update your communication preferences in your account settings
- Contact Us: Email or call us to change your marketing preferences
- SMS/Text Messages: Follow the opt-out instructions provided in text messages
Please note that even if you opt-out of marketing communications, you may still receive transactional or account-related communications, such as order confirmations and customer service messages.
Additional Information for Specific Regions
European Economic Area (EEA) and United Kingdom
If you are located in the EEA or UK, the data controller for your personal information is Michel Design Works®. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
United States
California
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. In addition to the rights outlined in the “Your Privacy Rights” section, we provide the following disclosures:
- Categories of Personal Information Collected: We collect the categories of personal information described in the “Information We Collect” section.
- Sources of Personal Information: We collect personal information directly from you, automatically through our website, and from third parties as described in this Privacy Policy.
- Purposes for Collection and Use: We use personal information for the purposes described in the “How We Use Your Information” section.
- Categories of Third Parties We Share With: We share personal information with service providers, business partners, and other third parties as described in the “How We Share Your Information” section.
- Sale or Sharing of Personal Information: We do not sell your personal information for monetary consideration. However, we may share certain information with third-party partners for advertising purposes, which may be considered a “sale” or “sharing” under California law. You have the right to opt out of such sharing.
- Sensitive Personal Information: We collect limited sensitive personal information, such as payment card information, which is used only for processing transactions.
To exercise your CCPA/CPRA rights, please contact us using the information in the “Contact Us” section.
Nevada
Nevada residents have the right to opt out of the sale of their personal information. However, Michel Design Works® does not sell personal information as defined by Nevada law. If you have questions about your Nevada privacy rights, please contact us using the information in the “Contact Us” section.
Canada
If you are a Canadian resident, you have the right to access your personal information and request that inaccurate information be corrected. We will inform you of the existence, use, and disclosure of your personal information upon request, and will provide access to that information except in limited circumstances. When your personal information is no longer required for the purposes described in this Privacy Policy, we will destroy, erase, or anonymize it.
Do Not Track Signals
Some browsers have a “Do Not Track” feature that signals to websites that you visit that you do not want your online activity tracked. Due to the lack of a uniform standard for recognizing and implementing Do Not Track signals, we do not currently respond to Do Not Track signals.
Accessibility
Michel Design Works® is committed to making our Privacy Policy accessible to all individuals, including those with disabilities. If you encounter any difficulty accessing our Privacy Policy or need it in an alternative format, please contact us using the information in the “Contact Us” section.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Michel Design Works®
Privacy Office
3 Mad Anthony Lane
Savannah, GA
Email: [email protected]
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
Conclusion
Thank you for taking the time to read our Privacy Policy. Michel Design Works® is committed to protecting your privacy and providing you with control over your personal information. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
